Cancellation & Refund Policy
Review the cancellation and refund terms for hotel bookings made through Stay Ji. Hotel-specific terms shown during booking may also apply.
Refund eligibility
| Cancellation period | Refund amount |
|---|---|
| More than 7 days before check-in | 90% refund |
| 3-7 days before check-in | 50% refund |
| Less than 3 days before check-in | No refund |
| No-show (did not check-in) | No refund |
Free cancellation
Many hotels offer free cancellation up to 24-48 hours before check-in. Look for the “Free Cancellation” badge and confirm the deadline and conditions shown for your selected booking.
Refund processing
Refunds are processed within 7-10 business days and will be credited to the original payment method.